We will be re-opening on Tuesday 14th July 2020. We have put in place this policy based on multiple updated sources from within the hair, beauty and aesthetics professions. The policy outlines the modifications to our normal clinic procedures once the clinic can be reopened after the COVID-19 pandemic peak has subsided. It is unclear whether these procedures are temporary or whether they will become a permanent feature of the way aesthetic clinics must operate to ensure patient and staff safety in the future. Due to the evolving worldwide COVID-19 pandemic, policies and procedures are likely to change as new scientific evidence is evaluated over time. We would like to take this opportunity to thank all of our clients for their patience and understanding during this transitional period of time and for your cooperation whilst we implement new measures at the clinic. At Rupi’s Hair & Skin Care Clinic our normal cross-infection control protocols against all previously known pathogens are firmly embedded into all the clinical activity we carry out. It should be noted that an aesthetic clinic is already a very clean setting compared to public areas. We have reviewed all of the updated guidance and feel that the measures which are outlined in this policy will reduce risk to the minimum level at the clinic. Please be assured that all of our staff will be fully retrained and complying with our updated procedures to reduce the risk of cross infection. The Rupi’s team will prepare the practice for reopening and practising our updated procedures before our clients return to the practice.

At the time of booking your appointment

At the time of booking your appointment we will ask you to verbally confirm your medical history; there will be additional questions asked which will allow us to assess your level of risk for coronavirus infection before you attend the surgery.If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least 14 days.We recommend that patients in the high-risk groups for developing complications from coronavirus delay treatment for as long as possible until the trend of the pandemic becomes clear.

On the day of your appointment

When travelling to the clinic you should try and limit close contact with other members of the public as far as possible. We will meet all clients at the door and bring them straight into the surgery. One adult is able to attend with a child; please do not bring additional family members with you unless they are happy to wait in the car or outside the building.When you attend the clinic, we will welcome you at the entrance and ask that you please limit what personal items you bring with you into the building as these will need to be placed in a lidded box provided at the clinic. You will be asked to use the hand sanitiser on arrival in reception and when you exit the building too.We intend to eliminate waiting inside the practice and at reception so appointments will be staggered so that clients do not arrive or leave at the same time as other clients as far as we are able to practicably manage. Please note toilet facilities will not be available at the clinic for the time being.The Rupi’s team have looked at every aspect of the clinic with a view to removing all non-essential items that can potentially be the cause of infection. You will find that the clinic may appear to be quite bare when you attend as this is in the interests of reducing all opportunities for cross infection to a minimum.All clinical and common areas including door handles and surfaces will be regularly disinfected in addition to our normal surface cleaning protocols between clients. We will need to take additional time in between appointments to allow for additional decontamination procedures.

Personal protective equipment

All our team members will be using personal protective equipment in line with current recommendations and we therefore apologise in advance for the necessary reduction in social interaction that this will necessitate. Whilst our masks may make us appear impersonal and distant, please be assured we are still the same friendly team that you are used to seeing. The team at Rupi’s are confident that we are able to provide care to our clients in as normal an environment as possible while bearing in mind our responsibilities to mitigate risk associated with COVID-19 as far as is practically possible. This policy will be constantly reviewed and updated as necessitated by circumstances over time. If you have any questions regarding this policy or about your appointment, please do not hesitate to contact us on 0121 558 2333. Once again, we would like to thank all our client for their understanding and cooperation during this time.

Rules we all need to abide by

Social Distance

Please try and keep as much distance as you can from other customers. We will be spacing appointments out, and walk-ins are not allowed until we are advised by the government that we can reduce precautions.

Wear PPE

We encourage everyone to wear ppe, even a mask alone makes a huge differance. Gloves also go a long way for personal protection.

Personal hygiene

We encourage all customers to thoroughly wash their hands and face regularly. Try to carry some hand sanitizer with you at all times as well.

Rules specific to our business

1 bag policy

We kindly ask our clients that they bring along a maximum of one bag only. This reduces the risk of the virus being carried in or out of the clinic due to an increase of surface area on the move.

Cashless payment

Please try to pay for your services with a card in order to minimise contact.

Employee PPE

Our staff are required to wear a high level of PPE when coming in contact with patients. This means that all staff will be wearing a shield visor, face mask and gloves at all times.

Give us a ring if you have any more questions or need to book your appointment!

Contact Info

012 130-690

© 2020 Rupis Hair & Skincare